Terms of Service

Last updated: August 2026

Agreement to these terms

These Terms of Service (the "Terms") govern your access to and use of the HubShift platform, including our website at hubshift.com.au, our web application at hubshift.au, and our mobile application (together, the "Services").

The Services are provided by HubShift Pty Ltd (ABN forthcoming) ("HubShift", "we", "us"). By creating an account, accessing the Services, or accepting a written proposal that refers to these Terms, you agree to be bound by them. If you are agreeing on behalf of an organisation, you confirm you are authorised to bind that organisation, and "you" means that organisation.

If you do not agree to these Terms, do not use the Services.

Definitions

• Customer — the organisation that subscribes to the Services, typically an NDIS provider or support coordination organisation.
• Authorised User — an individual the Customer permits to access the Services, such as an administrator, support worker, participant or nominee.
• Customer Data — all data the Customer or its Authorised Users enter into or generate through the Services, including participant records, rosters, progress notes, incident reports and claim data.
• Subscription Term — the period for which the Customer has purchased access, as set out in the applicable order or invoice.

The Services

HubShift provides workforce and operations software for the Australian disability sector, covering rostering and scheduling, staff induction and compliance, participant records, progress notes and incident reporting, and NDIS claiming and billing support.

We grant you a non-exclusive, non-transferable, revocable right to access and use the Services during the Subscription Term, for your internal business purposes, in accordance with these Terms.

We may improve, modify or discontinue features over time. Where a change would materially reduce core functionality you rely on, we will give you reasonable notice.

HubShift is a tool, not an advisor. The Services support your compliance, claiming and record-keeping obligations but do not constitute legal, financial, clinical or NDIS compliance advice. You remain responsible for the accuracy of what you submit to the NDIA, the NDIS Commission, or any other body.

Accounts and access

Accounts are issued to named individuals and must not be shared. You are responsible for keeping credentials confidential, for all activity under your accounts, and for promptly deactivating access when a person leaves your organisation or changes role.

You must notify us promptly at support@hubshift.au if you become aware of unauthorised access to your account or Customer Data.

Your responsibilities

You agree that you will:

• obtain all consents and provide all notices required for you to collect participant information and enter it into the Services;
• ensure Customer Data is accurate and that your use of it complies with the Privacy Act 1988 (Cth), the NDIS Act and NDIS Practice Standards, and any award or workplace law applicable to your workforce;
• use the Services only for lawful purposes and only for the participants you support;
• not attempt to reverse engineer, resell, sublicense or white-label the Services, or use them to build a competing product;
• not upload malicious code, attempt to gain unauthorised access to our systems, or place unreasonable load on the Services.

You are the controller of Customer Data; we process it on your behalf. Rostering, pay and claim outputs generated by the Services are calculated from the data and configuration you supply, including award rates, price limits and service agreements. You are responsible for reviewing those outputs before you rely on them, submit a claim, or pay staff.

Fees and payment

Fees are as set out in your order, proposal or the pricing published on our website, and are generally charged per staff user per month. Unless stated otherwise, fees are in Australian dollars and exclusive of GST.

Subscriptions renew for successive terms unless cancelled before the end of the current term. We may adjust pricing on at least 30 days' notice, effective from your next renewal. If you do not accept a price change, you may cancel before it takes effect.

Where fees remain unpaid after we have given you notice and a reasonable opportunity to pay, we may suspend access until the account is brought up to date.

Intellectual property

We own all intellectual property rights in the Services, including the software, interfaces, documentation and branding. These Terms grant you a right to use the Services, not any ownership in them.

You own your Customer Data. You grant us a limited licence to host, process, transmit and display it solely to provide and support the Services, to meet our legal obligations, and to maintain security and backups.

If you send us feedback or suggestions, we may use them to improve the Services without obligation to you.

Privacy and data protection

Our handling of personal information is described in our Privacy Policy, which forms part of these Terms. The Services hold sensitive information about people with disability, and both parties must treat it accordingly.

Customer Data is hosted in Australia. On termination, you may export your Customer Data as described under "Term and termination" below.

Availability and support

We aim to keep the Services available at all times, but we do not guarantee uninterrupted access. Planned maintenance will be scheduled outside standard business hours where practicable, and we will give notice of any maintenance expected to cause material disruption.

Support is available by email at support@hubshift.au during Australian business hours. Any specific service levels apply only where separately agreed in writing.

Consumer guarantees and warranties

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) that cannot lawfully be excluded.

To the extent we are permitted to do so, our liability for breach of a non-excludable guarantee is limited, at our option, to resupplying the Services or paying the cost of having them resupplied.

Subject to the above, the Services are provided "as is" and we do not warrant that they will be error-free or that they will meet every requirement of your organisation.

Limitation of liability

Subject to the section above, neither party is liable for indirect or consequential loss, or for loss of profits, revenue, goodwill or anticipated savings.

Subject to the section above, our total aggregate liability arising out of or in connection with these Terms is limited to the fees paid by you for the Services in the twelve months immediately before the event giving rise to the liability.

These limits do not apply to your obligation to pay fees, or to either party's liability for death or personal injury caused by its negligence, fraud, or wilful misconduct.

Term and termination

These Terms apply for as long as you use the Services. Either party may terminate for convenience at the end of the then-current Subscription Term, or immediately if the other party commits a material breach and fails to remedy it within 30 days of written notice.

We may suspend access immediately where we reasonably believe continued access poses a security risk or breaches the law.

For 30 days after termination you may request an export of your Customer Data. After that period we may delete it in accordance with our retention practices, subject to any record retention obligations that apply to us. Provisions that by their nature should survive termination — including intellectual property, confidentiality, liability and payment — will do so.

Changes to these terms

We may update these Terms to reflect changes to the Services, the law, or our business. We will post the updated Terms here and update the "Last updated" date. Where a change materially reduces your rights, we will give reasonable advance notice. Continued use of the Services after a change takes effect means you accept the updated Terms.

Governing law

These Terms are governed by the laws of New South Wales, Australia. Each party submits to the non-exclusive jurisdiction of the courts of that state and the courts competent to hear appeals from them. Before starting proceedings, the parties will attempt in good faith to resolve the dispute by discussion.

Contact us

If you have questions about these Terms, please contact us:

• Email: support@hubshift.au
• Website: hubshift.com.au