Frequently Asked Questions

HubShift is an all-in-one NDIS CRM, rostering, and care management platform designed specifically for Australian disability service providers. It combines workforce management, participant care coordination, billing, and compliance into a single integrated system.

Absolutely. Our Starter plan is designed for providers with up to 25 active workers. As your organisation grows, you can seamlessly upgrade to our Professional or Enterprise plans.

HubShift has the SCHADS Award rules built into its rostering and payroll engine. It automatically calculates penalty rates, overtime, broken shifts, travel time, and allowances based on the current award.

Yes. HubShift generates claims from approved timesheets and can submit them directly through the PRODA gateway. It validates claims against the current NDIS Price Guide before submission.

Most providers are fully operational within 2 to 4 weeks. This includes data migration, configuration, staff training, and parallel testing. Enterprise clients may require additional time for complex setups.

Yes. HubShift uses bank-grade encryption (AES-256), hosts all data on Australian servers, and complies with the Australian Privacy Act and NDIS data handling requirements. We conduct regular security audits and penetration testing.

Yes, all plans include a 14-day free trial with full access to all features. No credit card required to start.

We offer email support for all plans, priority support for Professional plans, and dedicated account management for Enterprise clients. Our support team is available Monday to Friday, 8am to 6pm AEST.

Yes. HubShift integrates with Xero, MYOB, and other popular accounting platforms. We also provide an open API for custom integrations.

You own your data. If you choose to leave HubShift, we provide a full data export in standard formats. Your data is retained for 90 days after cancellation before being securely deleted.