Terms & Conditions

HubShift Terms & Conditions

Effective Date: 1 January 2026

1. Acceptance — By accessing or using HubShift ("the Platform"), you agree to be bound by these Terms & Conditions. If you do not agree, you must not use the Platform.

2. Service Description — HubShift provides a cloud-based CRM, rostering, billing, and compliance management platform designed for NDIS disability service providers. The Platform is provided on a subscription basis as described in our pricing page.

3. Account Responsibilities — You are responsible for maintaining the confidentiality of your account credentials, all activities under your account, and ensuring your use complies with applicable laws including the NDIS Act 2013 and Privacy Act 1988.

4. Acceptable Use — You agree to use the Platform only for lawful purposes related to the management of disability services. You must not attempt to reverse-engineer, exploit vulnerabilities, or use the Platform to store data unrelated to your service delivery.

5. Data Ownership — You retain ownership of all data you input into the Platform. HubShift acts as a data processor on your behalf and will not access your data except as necessary to provide the service, with your permission for support purposes, or as required by law.

6. Payment Terms — Subscription fees are billed monthly in arrears based on active worker count. Payment is due within 14 days of invoice. Overdue payments may result in account suspension after 30 days.

7. Service Level — HubShift targets 99.9% platform availability. Scheduled maintenance windows will be communicated at least 48 hours in advance. Enterprise customers receive SLA guarantees as specified in their agreement.

8. Limitation of Liability — To the maximum extent permitted by Australian Consumer Law, HubShift's liability is limited to the fees paid by you in the 12 months preceding the claim. We are not liable for indirect, consequential, or incidental damages.

9. Termination — Either party may terminate with 30 days written notice. Upon termination, you may export your data within 90 days. After 90 days, data will be securely deleted.