Support Centre
Need help? Browse our FAQ, search our documentation, or contact our support team directly.
Common Support Questions
Click "Forgot password" on the login screen and enter your email address. You will receive a password reset link within a few minutes. If you do not receive it, check your spam folder or contact support.
Navigate to People > Staff, click "Add Staff Member", and fill in their details. They will receive an invitation email to set up their account and complete the induction process.
Go to Billing > Claims, select the period, review the auto-generated claim lines, and click "Submit to PRODA". Ensure your PRODA credentials are configured in Settings > Integrations.
Ensure all shifts have assigned workers, there are no compliance warnings (check the red indicators), and you have selected the correct date range. If the issue persists, contact support.
You can reach us via the in-app chat widget (bottom right), email support@hubshift.com.au, or call 1300 HUB SHIFT during business hours (Mon-Fri, 8am-6pm AEST).
Contact Support
Describe your issue and our team will respond within one business day.
Need Urgent Help?
Enterprise customers have access to priority support with guaranteed response times. Call 1300 HUB SHIFT.
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